Terms and Conditions

1 DEFINITIONS

“Customer” means any person or business who purchases Goods and Services from the "Supplier".

“Goods” means the articles specified in the Proposal, whether by means of sale, hire, rental or otherwise and whether the property of Tŷ-Mawr Lime Ltd or distributed by Tŷ-Mawr Lime Ltd as agents for
another.

“Supplier” means Tŷ-Mawr Lime Limited of Llangasty, Brecon, Powys LD3 7PJ.

2 GENERAL

These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.

3 THE ORDER

The Supplier reserves the right to accept or refuse any order given on the basis of its quotations. In the event of the refusal of any order, no damages or expenses of any kind shall be payable by the Supplier.

4 PRICE AND PAYMENT

The price for the Goods and Services is as specified in the quotation/order.

The goods shall remain the property of the Supplier until payment has been received and cleared through the Suppliers bank, but they shall be at the risk of the Customer from the date of delivery.

If the Customer fails to make any payment within the agreed terms,the Supplier shall be entitled to charge interest on the outstanding balance at the rate of 3% above the HSBC base rate.

Account facilities are available on application.

The Supplier reserves the right to refuse to extend account facilities.

All major debit and credit cards are accepted.

Printed price lists are subject to alteration without notice by the Supplier.

The price charged shall be that ruling at the date of order irrespective as to when the goods arrive at the Customers premises.

All printed prices exclude VAT and Delivery. (excluding books and swatches).

5 DELIVERY

Refer to the delivery section of the website for full terms and conditions of delivery.

The Supplier cannot accept any responsibility for the way in which goods are used or stored or for any consequential loss of any description incurred by the Customer or for any damage caused directly or indirectly by the goods.

The Supplier reserves the right to change the requested delivery date but will inform the Customer of any changes.

The Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

The Supplier will not be responsible for any re-delivery charges incurred as a result of any access restrictions, unsuitable surface to offload on to, or for any other reason outside of its control.

The Customer is responsible for ensuring that the Supplier has full information concerning the delivery.

The Customer must check the goods upon receipt and note any discrepancies, damages etc on the delivery note.

All risk in the Goods shall pass to the Customer upon delivery.

We endeavour to charge delivery at cost, it is therefore calculated as accurately as possible on the website but due to the nature and the bulk of many of the materials, there may be occassions where there may be discrepencies. We would contact you immediately (prior to despatch) if there are any discrepencies and will endeavour to reach a mutually agreeable solution.

Delivery prices are for mainland UK only.

6 CANCELLATIONS, RETURNS AND REFUNDS

Goods

Any complaint about the goods must be notified in writing to the Supplier within 3 days of delivery of the goods.

The decision by the Supplier about any alleged defect shall be final and conclusive.

Any orders cancelled prior to dispatch by the Customer shall be subject to any charges incurred as a result of the order being placed e.g. manufacturing / labour charge, bank charges and an administration charge (minimum of £25).

The Supplier can only assist with the estimate of quantities of goods required. It is the Customer’s responsibility to check any calculations before determining the actual quantity ordered. The Supplier cannot accept any responsibility for any costs incurred or any consequential loss as a result of incorrect quantities being ordered.

The Customer should satisfy themselves using the technical sheets provided that the product is suitable for their particular application.

Every effort has been made to ensure the accuracy of the colour and texture of products on this website but due to the limitations of technology, we strongly recommend that sample products are purchased for testing in situ prior to the full order being placed. The Supplier can not be held responsible for any direct or indirect loss or damage caused by any inaccuracies.

As part of their quality management system, the Supplier does not accept returns as most of the goods are time and environment sensitive.

If returns are authorised by the Supplier, they will be subject to a collection charge at cost and a handling charge of 10%.

Courses

Course fees are refundable up to two weeks prior to the course date minus a £15.00 administration charge. 

There can be no refunds for cancellations that occur within 2 weeks of the course but you can transfer your booking to a new date (subject to availability) for a £30.00 administration charge.

7 LIMITATION OF LIABILITY

The Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Goods and Services.

The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.