Terms & Conditions
1 DEFINITIONS
“Customer” means any person or business who purchases Goods and Services from the "Supplier".
“Goods” means the articles specified in the Proposal, whether by means of sale, hire, rental or otherwise and whether the property of Tŷ-Mawr Lime Ltd or distributed by Tŷ-Mawr Lime Ltd as agents for
another.
“Supplier” means Tŷ-Mawr Lime Limited of Llangasty, Brecon, Powys LD3 7PJ.
2 GENERAL
These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.
3 THE ORDER
The Supplier reserves the right to accept or refuse any order given on the basis of its quotations. In the event of the refusal of any order, no damages or expenses of any kind shall be payable by the Supplier.
The Supplier offers a mortar and paint matching service, and whilst the supplier endeavours to colour match to the sample supplied by the customer, an exact match may not always be possible due to the limitations of the specialist materials used.
The Supplier offers guidance on the most suitable product for the Customers application however no responsibility can be accepted for the suitability of the products for the specific application on-site. It is the responsibility of the Customer to check the guidance given in the technical application guides and to undertake trials on site to ensure the suitability of product. This is especially important in old buildings where it is not always possible to know exactly how the substrate has been treated in the past.
4 PRICE AND PAYMENT
The price for the Goods and Services is as specified in the quotation (valid for one month) /order.
The goods shall remain the property of the Supplier until payment has been received and cleared through the Suppliers bank, but they shall be at the risk of the Customer from the date of delivery.
If the Customer fails to make any payment within the agreed terms (account customers 30 days net, unless agreed otherwise), the Supplier shall be entitled to charge interest on the outstanding balance at the rate of 8% above the HSBC base rate.
Account facilities are available on application, providing the application is successful following credit checks and references.
The Supplier reserves the right to refuse to extend account facilities.
All major debit and credit cards are accepted. Payment is also accepted by BACS and cheques.
Printed price lists are subject to alteration without notice by the Supplier.
The price charged shall be that ruling at the date of order irrespective as to when the goods arrive at the Customers premises.
All printed prices exclude VAT and Delivery.
5 DELIVERY
Refer to the delivery section of the website for full terms and conditions of delivery.
The Supplier cannot accept any responsibility for the way in which goods are used or stored or for any consequential loss of any description incurred by the Customer or for any damage caused directly or indirectly by the goods.
The Supplier reserves the right to change the requested delivery date but will inform the Customer of any changes.
The Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods that is beyond the Supplier's control.
The Supplier will not be responsible for any re-delivery charges incurred as a result of any access restrictions, unsuitable surface to offload on to, or for any other reason outside of its control.
The Customer is responsible for ensuring that the Supplier has full information concerning the delivery.
The Customer must check the goods upon receipt and note any discrepancies, damages etc on the delivery note.
All risk in the Goods shall pass to the Customer upon delivery.
The supplier does not operate its own delivery service. All deliveries are carried out by independent haulage contractors on the customer’s behalf. We endeavour to charge delivery at cost, it is therefore calculated as accurately as possible on the website but due to the nature and the bulk of many of the materials, there may be occasions where there may be discrepancies. We would contact you immediately (prior to despatch) if there are any discrepancies and will endeavour to reach a mutually agreeable solution.
The supplier will organise and schedule deliveries where possible to arrive at the customers site on the requested day, and provide the haulage contractor with the necessary details. There is and additional charge for timed deliveries.
Delivery prices are for mainland UK only.
The customer does have the option of arranging their own collection and delivery.
6 CANCELLATIONS, RETURNS AND REFUNDS
6.1 Goods
Any complaint about the goods must be notified in writing to the Supplier within 3 days of delivery of the goods.
The decision by the Supplier about any alleged defect shall be final and conclusive.
Any orders cancelled prior to dispatch by the Customer shall be subject to any charges incurred as a result of the order being placed e.g. manufacturing / labour charge, bank charges and an administration charge (minimum of £25).
The Supplier can only assist with the estimate of quantities of goods required. It is the Customer’s responsibility to check any calculations before determining the actual quantity ordered. The Supplier cannot accept any responsibility for any costs incurred or any consequential loss as a result of incorrect quantities being ordered.
The Customer should satisfy themselves using the technical sheets provided as well as by trialing samples that the product is suitable for their particular application.
Every effort has been made to ensure the accuracy of the colour and texture of products on this website but due to the limitations of technology, we strongly recommend that sample products are purchased for testing in situ prior to the full order being placed. The Supplier can not be held responsible for any direct or indirect loss or damage caused by any inaccuracies.
As part of their quality management system, the Supplier does not accept returns of goods that are time and environment sensitive or those that are custom-made.
If returns are authorised by the Supplier, they will be subject to a collection charge at cost and a handling charge of 20%.
6.2 Courses
Course fees are refundable up to two weeks prior to the course date minus a £15.00 administration charge.
There can be no refunds for cancellations that occur within 2 weeks of the course but you can transfer your booking to a new date (subject to availability) for a £30.00 administration charge.
7 LIMITATION OF LIABILITY
The Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Goods and Services.
The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.
Printed price lists are subject to alteration without notice by the Supplier.
The price charged shall be that ruling at the date of order irrespective as to when the goods arrive at the Customers premises.
All printed prices exclude VAT and Delivery. (excluding books and swatches).
Any further information please contact us