We have over a decade of experience in supporting the products on this website. Our product support team are able to:
- Advise on the most appropriate product for your particular set of circumstances and where necessary send through a comprehensive free technical sheet on the products or systems that you are interested in specifying/purchasing. Samples are also available for many of the products and paints or can be produced.
- Meet with you to discuss a particular project at our own premises (Ty-Mawr, Llangasty, our distribution unit in Brecon or in Betws-y-Coed, North Wales).
- Visit sites to provide advice or troubleshoot - this is usually subject to our standard charge plus travelling expenses with any accommodation/flight expenses neding to be covered as well. A report with photographs can also be produced, costs vary depending on size and complexity of project, to summarise our visit and findings.
- Undertake U-Value calculations for our range of insulation products, help advise on compliance with Building Regulations where appropriate. This is a free service when the intention is to purchse/ specify products from Ty-Mawr.
- Provide comprehensive training in the use of our products - please see the Course section. We are also able to arrange for training on specific sites as well as at our premises.
- Deliver RIBA-Accredited CPD seminars.
- Undertake a mortar analysis and matching service
- Match and tailor mix limewashes, wall and wood paints.
- Please Note: We are not an advisory service for anything other than our own product range.
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